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    Lead Turn Around Time (TAT) has been reduced to 10 min. V/s 4 hours previously theough Metroleads (SEA).

    Challenges

    • Excessive Operational Costs for telephony
    • Connectivity Issues that lead to loss of visits and bookings
    • High TAT as team took 4-5 hours to respond to new enquiries
    • Scalability Limitations due to lack of customization hampered their business process

    Solutions

    • Implemented On-Premise PRI Service for the pre-sales team in December 2018
    • Resolved Connectivity Issues with On- Premise PRI Service
    • Configured Automations to reduce New Lead Turnaround Time
    • Implemented Custom Workflows for Ticket Management, CP Management, and Token Management
    • Developed Custom Reports
    • Set-up Automated Email Updates for monthly and daily analysis of Source and Lead Conversions
    • Customized Business Process to generate satisfactory response for the team
    • End-to-end Implementation for all Business Processes

    About Kohinoor Group

    Kohinoor Group has proudly stood tall as a leader in Pune’s real estate development sector for over 39 years. When the group commenced operations in 1983 under the able leadership of its Chairman & Managing Director, Mr Krishnakumar Goyal, they started a cement trading business.

    Headquarters

    S.B Road, Pune

    Vision

    To be the most trusted and dependable provider of real estate solutions.

    Impressive Results

    01

    Leads to Site Visit Ratio increased to 15% as compared to 7-8% previously

    02

    New Lead Turnaround time reduced to 15 mins as compared to 4 hours previously

    03

    Operational Efficiency of users increased to 125 Calls as compared to 80 calls previously

    03

    50% reduction in operational expenditure for telephony

    MetroLeads specialises in providing lead management and customer engagement solution and helps organisations accelerate their productivity and efficacy of their teams.