Do not just settle for Telephony,
Go for VOICE instead!
VOICE enables you to Engage more, Sell more!
Welcome to MetroLeads Voice
What is ML-Voice?
Voice is not Telephony, but much much more!
Telephony is making and receiving random calls. Calls have phone numbers – for the caller and recipient, durations, and a disposition – answered, missed, voicemail.
Voice is two or more people Engaging in a Conversation via a Call. Engaging is communicating to convince, affirm or solve a problem.
A Conversation is an engagement taking place across a never-ending combination of communications’ channels (Omni-Channel): telephony, video calls, SMS, email, WhatsApp, and social media.
Voice systems must provide Conversational insights and analysis (call heuristics, etc.) to guide the user as what to do/say next.
Beyond Voice: Converting voice conversations to outcomes.
MetroLeads Voice filtering based on data must includes Voice Communications. Not only do you need to know the customer’s specific data, like what’s the customer is looking for, but also how did your past communications go, and what did they result in, and this too must be a part of your data analysis.
A Voice system, like MetroLeads Voice, also lends itself to Conversational AI paired with Virtual Assistants. This enables real, hypersonalized conversations to augment human conversations. A personalized voice reminder, a confirmation of an event/appointment, a clarification of a submission, or even taking an order verbally instead of the customer having to enter it manually into an app/web browser.
Introducing - Metroleads Voice
Engage More, Nurture More, Sell More with Metrovoice
Our state of the art could based telephony solution Metrovoice helps you deliver business growth, drive scale and the best customer experience
MetroVoice is an innovative solution for Hosted Call Center Management offers Inbound and Outbound calls with features like Automatic Call distribution, Call analytics, Call Recordings and it is seamlessly integrated with Metroleads. The most comprehensive cloud telephony solution for anytime anywhere communication and egagement.
What Metroleads Voice Offers?
MetroLeads Voice can be conducted via MetroLeads and/or using a separate app, mobile phone, desk phone, or headset. MetroLeads Voice has 3 telephony options: Cloud VoIP/SIP | GSM Mobile Hosting | On prem SIP or GSM Mobile.
What you get with Metroleads voice?
- Sophisticated call routing (by user, location, marketing/sales campaign, geography, product/service, time of day, geography)
- Dynamic call handling to groups, ad-hoc users, round robin, external global phone numbers, and virtual assistants
- Call Center features, like Call Barging, Whispers, Call Queuing, Music on Hold, Marketing Announcements
- Conversational AI with Virtual Assistants for both inbound and outbound call engagement
Metroleads Voice options
Cloud VoIP/SIP
MetroLeads Voice Cloud Service can be used for 1 users or 10,000 users. It is a global, borderless telephony service which can be used for domestic and international calling. Phone numbers are available from 90 countries and calls can be answered and initiated from anywhere in the word, only an Internet connection is required.
GSM SIP (GSIP)
MetroLeads Voice GSM Service provides enterprise class capacity of handling calls. Receive 100 plus calls on a single mobile phone number. Supports inbound and outbound calling with full capabilities mentioned above. This is a BYOSC (Bring Your Own SIM Card) service, so you own the mobile number rather paying rentals.
On Prem SIP or GSM
Our On-Prem Voice Service offers Cloud telephony on your own cloud. The service is truly Cloud based. Our On Prem offering supports several trunking options and can be combined with VoIP/SIP for international calling and depending upon your local telecom regulation, even local VoIP/SIP calling.We
FAQs
How On-Prem Voice Solution functions?
On-Prem voice solution operates on SIP telephone line and Voice Server to route incoming and outgoing calls. The Voice server is programmed as a software based EPABX and through local area network (LAN) the users can make and receive calls via this server. This solution is nothing but in house version of cloud telephony where the entire admin control is with local administrator
What kind of infrastructure is required for On-Prem Voice Solution?
For on-prem voice solution there are 3 core requirements:
- SIP Line (from local telecom service provider)
- Internet Connection
- One PC (Unix OS) with 8+GB RAM
- Power Backup (Critical)
What is GSIP or GSM Hosting?
GSM Hosting is the new age solution to replace land line numbers with SIM numbers to receive and make calls. Under GSM hosting, Users SIM cards are hosted under cloud (Cloud Telephony / Click 2 Call) and mapped with each user. Through Metroleads mobile or desktop application, the users can initiate a call and the same would be tracked and recorded for analysis purpose. So instead of local landline numbers, the receiver will see a Mobile number on their mobile screen. This is the most preferred solution in recent times.
Can GSM numbers be used as Inbound Numbers for Promotions?
Yes, GSM (SIM) Numbers can be used as inbound promotional numbers. Based on the marketing channel, the customer can decide which SIM number to publish and all the incoming calls from prospects would be routed to respective sales personals with specific source information and a better ROI can be achieved with this solution at very competitive cost.
What kind of Analytics are available for Voice Calls?
Metroleads provide detailed calls tracking and related analysis. You can track, Top caller, Agent utilisation, Speed of Answer, Peak hour traffic and answer ratio, Incoming and outgoing calls duration, Outgoing missed or Incoming missed calls etc.
Can I use my existing mobile phone numbers for Metroleads Voice?
For domestic calling (Inbound and Outbound), Yes you can use your existing phone (Mobile) numbers without any porting process. The SIM card should be active and can be operational within 30 min once we receive the SIM.
For international calling, Our support team can assist with international numbers to ensure the migration process occurs without any interruption to your business.
Does Metroleads Voice offer the same coverage like competitors for SMS and voice services?
With Metroleads, you can send text messages and make voice calls to 100+ countries, and rent phone numbers in 50+ countries.
What is Metroleads API uptime guarantee?
Metroleads offers up to a 99.99% uptime SLA with certain editions. We have direct relationships with 1,600+ Tier 1 and local carriers, seven global POPs, and two NOCs for round-the-clock coverage. Check our uptime record on our status page.