The 4 Biggest Emerging CX Trends and Predictions You Need to Know for 2022
Customer experience is more important than ever before. According to a 2018 study from PwC, customers are willing to pay up to 16% more for great service and that number is continuously increasing. With businesses fiercely competing for customers, it's
The Best CRM Practices That Every Business Needs to Know and Follow To Get the Most ROI
Ok, so you’ve sifted through a long list of CRM software suggestions, tried and tested many of them, and now you’ve finally made your choice. But how do you know if you are making the most of it? If you
The Top 6 Features to Look For When Selecting a CRM Solution
The importance of a CRM for businesses has been proven time and time again. Research from Aberdeen Group in 2015 found that companies which adopted a CRM software achieved greater competencies including a 23% higher lead conversion rate. However, the process
5 Reasons Why CRM Is Crucial for Real Estate Sales
The real estate business is uniquely competitive. Selling homes requires building human connections, and forging a relationship that builds trust. Whether you’re a builder or a realtor, you need to make an impression on your clients right from the time
6 Big Benefits of a Mobile CRM To Boost Sales and Productivity
When Siebel created the CRM mobile market in the late 1990s with "Siebel Sales Handheld," other manufacturers quickly followed suit. The impact it made on business was instantly recognizable. It meant you were no longer tied to desks and could
5 Reasons Why Every Small Business Should Implement CRM
CRMs are essential to businesses of all sizes. However, a CRM is particularly important for small businesses for whom profits and productivity are more urgent and vital. Having a CRM system aids small businesses in the automation of operations, the improvement