Customer experience is more important than ever before. According to a 2018 study from PwC, customers are willing to pay up to 16% more for great service and that number is continuously increasing. With businesses fiercely competing for customers, it's
On-premise telephony is an essential part of infrastructure that businesses of all sizes often overlook. It’s a valuable business asset that can help your company take on a more personal tone, improve customer satisfaction, and achieve greater sales while saving
Among the many benefits of a CRM is the ability to consistently improve customer experience. Building robust customer experience strategies in conjunction with a CRM will prove most beneficial for organizations as it places customer value at the center. Customers today
Customer engagement and vendor outreach are both part of business communications but have different approaches. However, one thing both have in common is, the way your company communicates or builds relations with the customers or vendors to gain their trust
Covid-19 outbreak is a tragedy for all of us. To avoid social-connect, we are required to work remotely, which is one of the best solutions to deal with the situation. For small and medium businesses, many are scrambling to ensure
Corona Virus 2019 (COVID-19) will have a deeper impact on your work than you realize - Do You Have It Figured Out? There are a lot of unknowns surrounding the coronavirus. Social media hype and misinformation propagation make a bad situation worse.